Shipping & Returns
We are an Australian company and currently ship Australia wide and internationally. The cost of shipping depends on the delivery location. Please note dispatch and shipping times may be longer than usual due to recent COVID 19 restrictions and related disruptions and we greatly appreciate your patience and understanding. Standard orders are usually shipped within 3 - 5 business days. Orders placed on Saturdays, Sundays, and public holidays are usually shipped the following business day.
Within Australia we use Australia Post and for international orders we started using DHL Express due to the coronavirus chaos causing shipping issues. Both services are integrated to our website so as you add your Munchee purchases to the cart their postal charges are calculated according to each company's guidelines. We do not have any control over these and with international shipping, the charges continue to increase, including a fuel surcharge and emergency situation charge on each parcel.
Thank you for your understanding that posting our Munchees, even though they are lightweight, is a costly business and that we only charge what each company charges us.
Due to health risks, Myo Munchees which have been opened cannot be returned, unless deemed faulty.
At Munchee we are our proud of our product. Each appliance is made using medical grade silicone, providing comfort and flexibility coupled with strength and durability.
We cannot guarantee exactly how long the Munchee will last for each customer due to the fact that no two humans are exactly the same. Bites and occlusions vary greatly and there are certain bites that will be more likely to damage the appliance.
In children’s cases we find that as the bite improves the appliance will last longer.
We will happily replace any appliance that proves faulty within six months of purchase. We stand by our appliances and need to be aware if there is any issue with the quality of our products. If you have any problems with quality and wear, please lodge a support ticket and send us a photo of both your appliance and ideally of your bite (teeth closed and showing).
PLEASE NOTE: our replacement policy cannot be used to replace an appliance a second time. Some bite structures and forces will always damage the appliance over time.